Frequently Asked Questions
Find answers to your questions
Q&A
General
What is Floccs?
Floccs is a marketplace and community dedicated to horse enthusiasts. You can use the platform to:
- Buy and sell second-hand horse sport products.
- Post and browse horse-related ads, such as horse sales or services like co-riding opportunities.
Why is Floccs safe to use?
We prioritize trust and safety by holding payments for second-hand items until the buyer confirms receipt of the product in the expected condition. For horse ads, we connect the right audience to your ad without sharing unnecessary personal information.
What makes Floccs environmentally friendly?
We partner with a climate-friendly shipping solution to ensure your purchases have a minimal carbon footprint. By choosing Floccs, you’re contributing to a sustainable future for the equestrian community and the planet.
For Sellers (Second-Hand Products)
How do I sell an item?
Selling on Floccs is quick and easy:
- Create a Free Ad
- Posting an ad is completely free!
- Upload a clear photo of your product. Our smart ad creation feature will automatically generate a detailed title, description, and features based on your photo, making it easy to create a professional listing. You can edit the ad if needed.
- Create separate ads for each product to help our algorithms recommend your items to the right buyers.
- We Find a Buyer for You
- Once your ad is live, our algorithms promote it to the right audience, such as buyers with horses or interests similar to yours.
- Your contact details remain private. When someone buys your product, they pay directly through the platform, and we arrange shipping for you.
- Pack & Ship the Item
- After your item is sold, the buyer pays for shipping.
- You’ll receive shipping instructions via email and in the app. A shipping label will be generated for you, which you can easily scan at your nearest post office when dropping off the package.
- Get Paid
- Once the buyer receives the package and confirms that everything is as expected, we release your payment. This typically happens within 1–3 business days of delivery.
What tips should I follow for selling?
- One Product = One Ad: Create separate ads for each product. This improves visibility and helps match your item to the right buyer.
- Use Clear Photos: Take pictures of your product without other items in the background. The first photo should be sharp and clear to attract buyers. Add more detailed or styled pictures to give a complete view of your item.
- Let the Platform Help: Use our smart ad creation feature to save time and ensure your ad is detailed and attractive to buyers.
Do I need to communicate with buyers?
No, we handle all buyer interactions for you. Your contact details remain private, and buyers communicate through the platform if needed.
Are there any fees for selling?
Posting an ad is free, but we charge a small commission on each completed sale to support platform operations and improvements. You’ll see the fee breakdown when setting up your ad.
When do I get paid?
You’ll get paid after the buyer confirms they’ve received the item in good condition. Payments are processed within 1–3 business days of buyer confirmation.
For Buyers
How do I buy an item?
- Browse the listings by category, brand, or keyword.
- Use filters to narrow down results (e.g., size, condition, price).
- Once you find an item, click 'Buy Now' to complete the purchase.
How does shipping work?
The seller ships the item using our climate-friendly shipping solution. You’ll receive a tracking number to monitor your package. Ensure your delivery address is correct when placing your order.
What if the item isn’t as described?
If the item significantly differs from its description (e.g., size, condition, or missing parts):
- Contact our support team directly through email at support@floccs.com.
- We’ll work with you and the seller to resolve the issue. If needed, we’ll issue a refund through our buyer protection policy.
Is there buyer protection?
Yes! Buyer protection ensures your purchase is secure. Your payment is held by Floccs until you confirm that the item matches the description and is in good condition. If there’s an issue, we’ll assist you in resolving it or issuing a refund.
Payments and Refunds
What payment methods are accepted?
We are using Stripe as our payment-platform there you can use:
- Bank account (direct debit).
- Credit or debit cards.
- Klarna (buy now, pay later).
How do refunds work?
Refunds are processed through the original payment method. Refund eligibility depends on the issue and is subject to Floccs’s terms and conditions.
How does Floccs ensure safe transactions?
Your payment is held securely by us until you confirm the item’s condition. This safeguards both buyers and sellers, ensuring a fair process for everyone involved.
For Horse Ads
What types of horse ads can I create?
You can create two types of ads:
- For Sale Ads: List your horse for sale and tag its profile in the ad for more details.
- Service Ads: Offer services related to your horse, such as finding a co-rider, leasing opportunities, or other team-building activities.
How do I create a horse ad?
- Tag the relevant horse profile in your ad to provide potential buyers or partners with more details about the horse.
- Once posted, the ad will appear in both the general feed and the horse's profile, ensuring visibility.
- Include your preferred contact details (email or phone) in the ad for interested parties to reach you directly.
Who sees my horse ad?
Our algorithms match your ad to the right audience based on its content. For example:
- Ads for western horses are prioritized for users interested in western riding.
- Service ads (e.g., co-riding) are shown to local users looking for similar opportunities.
What happens when I sell my horse or find a new team member?
You can invite the new owner or team members to the horse’s profile, allowing them to:
- Update and maintain the horse’s profile.
- Take over admin responsibilities for the profile if necessary.
Support
How do I contact customer support?
If you have questions or need help, reach out to us through email at support@floccs.com.
What happens if something goes wrong with a transaction?
If you’re a buyer and there’s an issue with your purchase (e.g., item not as described, damaged, or missing), contact us directly via email. We’ll assist you in resolving the issue and ensure you’re protected.
Tips for Success
For Sellers:
- Use clear, well-lit photos of the item. Avoid including other objects in the background.
- Let the smart ad creation feature help you create a professional and detailed listing quickly.
- Price competitively to attract buyers.
For Buyers:
- Check item details carefully before purchasing.
- Use filters to find exactly what you’re looking for.
- Leave reviews to support the community.
Do you have more questions?
Do you have questions or need help with something related to the app? Or do you just have a great idea about what you want to see us develop here next? Send us an email at hello@floccs.com